New RI Website issues

SOLUTIONS FOR YOUR WEBSITE ISSUES

The good news: In just one day, more than 3,000 people created an account on My Rotary. The bad: Some tried, but unfortunately, were unsuccessful. We are working to correct this and several other issues that you may have encountered while using the new website. In the meantime, please review the information below. If you still have problems, please send us an email. And as always, thank you for your patience and support.

UNABLE TO CREATE AN ACCOUNT

If you tried to create a My Rotary account but received an "access denied" email when clicking the activate link, please send us an email so we can let you know when this issue has been resolved. We anticipate a solution within a day.

MEMBER ACCESS DENIED

To access the tools and applications previously available through the Member Access Portal (MAP), you'll be asked to sign in again if it has been four hours since you last signed in. If after signing in a second time, you still receive an access denied error message, try signing out (available on your My Rotary profile page) and signing back in. For 99 percent of the users, this solves the problem.

The other one percent may receive this message because either their role does not give them access or their new role as a club or district leader has not been updated in our database. If you think your website account does not have the right role, please contact us.

SITE LANGUAGE REVERTS TO ENGLISH

We are aware of this issue and are working to resolve it permanently. In the short term, you can change the language code in the URL. For instance, if you're trying to read about the international convention in Spanish and it keeps reverting to English, change "en" to "es" as in www.rotary.org/myrotary/es/international-convention. It's not ideal, but it works.

RECOMMENDED BROWSERS

The new website works best on the following browsers: Chrome, Firefox, Internet Explorer 9 and 10, and Safari 5 or higher. If you encounter compatibility view errors when using IE9 or 10, please follow the instructions on the screen.